Shipping policy
Shipping and delivery
Essential Glow Design sells two types of products: crochet patterns in PDF format, sent by email, and physical items, shipped to your delivery address in France.
PDF patterns: sent by email
Patterns are digital files: they are never printed or sent by postal mail.
The pattern is sent electronically once payment is confirmed: you receive, at the email address entered with your order, an email containing a personal download link. No delivery cost is charged for a pattern and no carrier is involved.
Physical items: delivery in France
- Area: physical items are delivered only to an address in France.
- Method and rate: "Home delivery", €3.99 per order. The amount of the delivery costs is always shown before payment is confirmed.
- Delivery time: the delivery time is stated on the product page, before you order. If no delivery time is stated, the item is delivered to you without undue delay and at the latest 30 days after the contract is concluded, that is, after your order (Article L.216-1 of the French Consumer Code).
Check your delivery address at checkout. If there is a mistake, write to us as soon as possible at essentialglowdesign@gmail.com, stating your order number.
Orders containing patterns and a physical item
Each item arrives through its own channel:
- patterns, including a free pattern received with a mug, are sent by email after payment, without waiting for the parcel;
- the physical item is shipped separately, to your delivery address. Patterns are never in the parcel.
Delivery costs only concern physical items: they apply once per order.
When you receive your parcel
When possible, check the condition of the parcel in the presence of the delivery person. If it is damaged:
- report the damage to the carrier, giving specific details;
- take photos of the parcel and the item;
- send them to us by email at essentialglowdesign@gmail.com, with your order number.
These steps help us handle your request quickly; they do not affect your rights. Until you, or a person you have designated other than the carrier, take physical possession of it, the item travels at our risk. A damaged or non-conforming item is covered by the legal guarantee of conformity, at no cost to you: see our Refund Policy and our Terms of Sale.
Delay or parcel not received
If your item has not arrived within the expected time, write to us at essentialglowdesign@gmail.com, stating your order number.
You can also ask us in writing (email or letter) to deliver the item within a reasonable additional period. If delivery still does not take place within that period, you can terminate the contract in writing. You can even terminate it immediately if we refuse to deliver the item, or if meeting the delivery time was an essential condition of your order (see Article 5 of our Terms of Sale).
We then refund all the sums paid, at the latest within 14 days of the date on which you terminated the contract.
Didn't receive the email with your pattern?
First check your spam folder, then write to us at essentialglowdesign@gmail.com, stating your order number: we will send you the link again.
Returns
The return conditions for physical items (14-day right of withdrawal from receipt, return costs paid by you, refund) are set out in our Refund Policy.